Frequently Asked Questions – BetterThanFlowers
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Frequently Asked Questions

General Questions

Can I choose my exact delivery date?

Yes, you can, as long as you order with at least 72h notice. We will write the date for the package to be opened for the receiver on it as he/she can receive it earlier.

During busy seasons such as Valentine's Day, we ask you to place your order no longer than 5 pm on February 11 to ensure that we can deliver it to her/his door or her office on or before February 14th with the mention "TO BE OPENED ON THE 14TH of FEB" on the box. Better be safe than sorry :)

If you need a faster delivery time, during the low season, use the message box to the supplier in the checkout section to let our staff know. We'll contact you and will try our best to accommodate.

How can I pay?

You can pay either with Paypal, or by credit card (we accept the major credit cards such as Visa, MasterCard, American Express, and JCB).

 

Love in a box

Will the balloon arrive inflated?

Of course, we are sending the balloon already inflated so that the surprise when opening the box is perfect. The helium usually lasts up to 15 days. Our team is working hard to ensure all deliveries within 72h in Hong Kong.

 

Will my balloon fly away?

No. We are attaching it to your personalised card, so it will just fly out of the box, but it won't fly away.

How will my message be written?

As much as we'd love to manually hand-write each message, our customers write in many different languages, so we automatically print your message on the inside of the card using a lovely script font that ensures it looks perfect, no matter which language is used.

Can I choose the colour?

Yes! You can choose the balloons in either Red or Pink.

Can I get a refund?

Refund conditions are simple:

1. the product had a defect, was severely deflated or damaged. Send us a photo to hello@betterthanflowers.hk and we'll reimburse you within 72h or will send you a new balloon, depending on what you wish to do.

2. The balloon never arrived. All our deliveries are using a tracking number. If our provider confirms that the product was never delivered to the address or was returned to us, we will reimburse you within 72h.