Most popularThe Surprise Box to Personalize
From HK$50.15
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Shipping policy
Delivery policy:
- Deliveries can be done on Mondays to Sundays.
- Different delivery charges might be applied based on different area.
- Specific time deliveries are not available at the moment.
- Although our team will always try our best to ensure punctual delivery for our customer, BetterThanFlowers cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use or anything else outside of BetterThanFlowers' control.
- BetterThanFlowers delivers throughout Hong Kong. However in the event where the delivery location is too remote or unreachable by our branch, we will contact you before the intended delivery date to offer a full refund and cancellation of your order.
- We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
- In the event if the delivery details provided is incorrect (example: wrong address / contact / name) we cannot accept responsibility for the failed delivery. We will arrange to re-deliver on the next available time slot but a re-delivery fee will be incurred. To ensure the helium balloon's condition, customer is require to update us the next course of action within 24 hours.
Free shipping discounts apply to orders shipped within Hong Kong only.
Delivery charges within Hong Kong:
- Under HK$400
- Hong Kong Island: HK$120
- Kowloon: HK$120
- New Territories & Outlying Islands: HK$180
- HK$400 to HK$699.99
- Hong Kong Island: HK$80
- Kowloon: HK$80
- New Territories & Outlying Islands: HK$150
- HK$700 and above: free shipping is applied automatically at checkout for Hong Kong Island, Kowloon, and New Territories & Outlying Islands (including the usual New Territories rate). No code is needed.
Last-minute delivery for Ready-to-Go Hampers (Hong Kong Island & Kowloon only) is HK$155 and stays paid even when the order qualifies for free standard delivery.
Free delivery is applied automatically and works alongside our other offers.
🤔 FAQs
If the person is not at home at the time of delivery?
If the person is not at home at the time of delivery, we will contact you via phone or Whatsapp to inform you and discuss how to proceed.
What are the payment methods?
You can pay by credit card (Visa, Mastercard & Amex), by PayPal or by Google Pay, Apple Pay, Shop Pay, etc.
Can I add my own gift to the Balloon Box?
Yes, you can have the package delivered to your address and put your own gift inside. Be careful, you can add a small object only and the balloon only lasts about a week in the box.
I have questions that I do not see here
Have look at our extended FAQ or directly reach out to us.
